Shipping policy

Thank you for choosing OOtd! We are delighted to offer you a seamless shopping experience with efficient shipping and delivery options for all our eyewear products. Below, you'll find all the necessary information about our shipping process, estimated delivery times, and tracking your order.

At OOtd, we cooperate with reliable shipping carriers to deliver your eyewear safely and on schedule. All in-stock orders are processed within 1–2 business days after payment confirmation. For orders containing custom prescription lenses, an additional production period will be required before dispatch. We will inform you of the extended processing timeline via email once your prescription details are confirmed.

Our standard estimated delivery window ranges from 4 to 10 business days after your package leaves our warehouse. This delivery estimate is not guaranteed and may be extended due to factors outside our control, including customs clearance procedures, local postal delays, public holidays, extreme weather, or logistics disruptions.

Once your order is dispatched, we will send a dispatch confirmation email with your unique tracking number. You can use this tracking number to monitor your parcel’s transit status at any time.

Shipping fees are calculated automatically during checkout based on your delivery destination and total weight of eyewear items in your cart. You may review the exact shipping cost before completing payment, with no hidden surcharges.

OOtd delivers eyewear to customers worldwide. Please note international shipments generally take longer than domestic orders due to cross-border customs formalities and regional logistics rules. The estimated international delivery timeline will be clearly displayed on the checkout page before payment. Any import duties, customs taxes or clearance fees imposed by your local authorities are the sole responsibility of the customer. OOtd does not cover these additional charges.

After successful checkout and payment verification, you will receive an official order confirmation email listing all purchased eyewear items, shipping address and payment records. Kindly double-check all details immediately; contact us right away via email if any information is incorrect.

You must provide complete, accurate shipping information during checkout. Incomplete, misspelled or invalid delivery addresses will result in delivery failure, redelivery delays or parcel return to our warehouse. OOtd bears no liability for losses or extra shipping fees caused by incorrect address details submitted by customers. If a package is returned due to address errors, you will be responsible for all reshipping costs.

If you have inquiries, concerns or tracking issues with your eyewear order, please email our support team directly at ootdeyewear@outlook.com. We will reply and assist you as promptly as possible.

At OOtd, we strive to exceed your expectations with premium eyewear and reliable delivery service. We appreciate your trust and will take all reasonable steps to ensure your package arrives safely and timely.

Happy shopping!

OOtd Team